Support

We're here to help.
Lumie insists.

Questions, bugs, feedback, or account requests — write to hello@lumie.work and a human (supervised by a Lumie) will get back to you.

FAQ

Frequently asked questions

What platforms is Lumie on?

Lumie is in private beta on Android. iOS is on the roadmap. Join the waitlist from the home page and we'll invite you as spots open.

Is Lumie free?

During the beta, Lumie is free for invited testers. Paid plans will be announced before billing ever turns on — no surprise charges, ever.

Why does Lumie ask for microphone access?

Only for voice conversations and for speaking your focus intention. The app asks at the moment you need it, not at install, and voice features are optional — you can always type or tap chips instead.

Does Lumie remember everything I say?

No. Lumie keeps session summaries and useful context so conversations build on each other. It doesn't keep everything forever, and you can delete your account and its data at any time (see below).

Is Lumie a therapist or mental-health app?

No. Lumie helps with focus, planning, and reflection. It is not therapy, medical care, diagnosis, or crisis support. If you're struggling, please reach out to a professional or a local crisis line.

How do I sign in?

With your Google account. Your identity is handled by Firebase Authentication; we never see or store your password.

My focus music won't play / my session didn't save.

Check your connection first — music streams from our servers. If a finished session looks missing, it usually syncs on the next app open. Still wrong? Email us with the approximate time of the session.

Deleting your account and data

You can delete your Lumie account and all associated data at any time. Deletion removes your profile, focus history, journals, conversation summaries, and voice-session logs.

From the app

  • Open Profile → Account → Delete account.
  • Confirm. Deletion is immediate and permanent.

Without the app

  • Email hello@lumie.work with the subject "Account deletion request" from the Google email you signed in with.
  • We'll confirm and complete deletion within 30 days.

Note: deletion is irreversible. Your Lumie will not remember you if you return — it will, however, be very happy to meet you again.